Multi-Channel Message Routing Agent — Smart Triage
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Details
Multi-Channel Message Routing Agent — Smart Triage — Email, WhatsApp, Telegram, forms — one brain routes every message to the right team. What you get - AI categorizes and prioritizes every inbound message - Routes to the right team channel, ticket or person - SLA timer: unhandled messages escalate automatically How it works - All channels feed the agent - AI triage: category + priority - Instant routing + escalation Included in this purchase - Configured agent, fully wired to your accounts - Bilingual EN/AR setup with documentation - 5-day setup + live handover (Lark / Telegram) - 30-day post-launch support Requirements - Your own app accounts (you connect, we configure) - Optional 15-minute kickoff call - PDPL consent text for your site — we draft it 30-day fix-it guarantee. If it misbehaves, we fix it free. Personal data is handled per PDPL (Saudi data privacy). We help you add the consent notice.
SKU: BSAGT-015